Section 01

About this Legal Notice

This Legal Notice applies to the Lumetriq Shopify online store, its pages, product listings, digital content, communications and related customer-service channels.

It should be read together with Lumetriq’s Terms of Service, Privacy Policy, Shipping Policy, Return and Refund Policy and Contact Information Policy.

Section 02

Website operator

The Lumetriq online store is operated by:

Section 03

Regulatory and industry disclosures

Lumetriq will not claim membership, accreditation or approval that it does not hold.

Where Lumetriq becomes subject to an industry code or joins an accreditation or self-regulatory body, the applicable details and access information will be added to this notice.

Section 04

Purpose of the website

The Lumetriq website provides an online platform through which customers may:

• Browse sports, gym, camping, outdoor and lifestyle products;
• Review product descriptions, specifications and images;
• Place and pay for orders electronically;
• Access shipping, return and consumer information;
• Create or manage a customer account where available;
• Submit product, order and support enquiries; and
• Access Lumetriq’s legal and privacy policies.

Access to the website does not guarantee that every displayed product will remain available.

Section 05

Electronic transactions

Orders, notices, confirmations, invoices and other communications may be created, sent, received or stored electronically where permitted by law.

Before completing checkout, customers should be given a reasonable opportunity to:

• Review the products and quantities selected;
• Review the full price and applicable delivery charges;
• Correct information or checkout mistakes;
• Review applicable store policies; and
• Withdraw before finally placing the order.

An automated acknowledgement that an order was received does not necessarily confirm that Lumetriq has accepted the order. Acceptance is governed by the Terms of Service and applicable law.

Section 06

Product descriptions and representations

Lumetriq takes reasonable steps to present product information accurately and in understandable language.

Product pages may contain:

• Photographs and illustrative images;
• Product dimensions and measurements;
• Material, capacity or performance information;
• Colour and variation information;
• Compatibility requirements;
• Safety and care instructions; and
• Manufacturer-provided specifications.

Screen settings, photography, lighting and manufacturing batches may cause minor visual differences.

Section 07

Prices and payment information

Unless clearly stated otherwise, prices displayed on the Lumetriq South African store are expressed in South African rand.

The total amount payable should be displayed before the customer completes checkout and may include:

• The product price;
• Applicable taxes;
• Delivery or transport costs;
• Discounts or promotional deductions; and
• Other fees clearly disclosed before payment.

Available payment methods are displayed at checkout and may be processed by Shopify or authorised third-party payment providers.

Section 08

Delivery, returns and refunds

Delivery periods, delivery charges, tracking procedures and related information are governed by the:

Lumetriq Shipping Policy

Returns, cooling-off rights, defective-goods remedies, repairs, replacements, exchanges and refunds are governed by the:

Lumetriq Return and Refund Policy

Those policies form part of the terms governing online transactions concluded through this website.

Section 09

Intellectual property

Unless otherwise stated, intellectual property appearing on the Lumetriq website is owned by, licensed to, supplied to or lawfully used by Lumetriq.

Protected material may include:

• The Lumetriq name and brand identity;
• Logos, monograms and graphic elements;
• Website layouts and page designs;
• Written product descriptions and marketing copy;
• Original photographs, videos and advertisements;
• Icons, illustrations and animations;
• Packaging concepts and visual templates; and
• Databases, compilations and downloadable material.

Third-party trademarks, product names and images remain the property of their respective owners.

Section 10

Permitted use of website content

Customers may access and view the website for lawful shopping, product research, account management and personal reference.

A customer may save or print a reasonable copy of:

• Their order confirmation;
• An invoice or transaction record;
• A policy applicable to their purchase;
• Product care or safety information; and
• Customer-service correspondence.

This limited permission does not transfer ownership of Lumetriq’s intellectual property.

Section 11

Prohibited use of content

Without prior written permission or another lawful basis, users may not:

• Copy Lumetriq content for commercial resale or republication;
• Remove copyright, trademark or ownership notices;
• Present Lumetriq content as their own work;
• Copy the website design to imitate or impersonate Lumetriq;
• Use Lumetriq branding in a misleading manner;
• Reproduce product-page designs for a competing store;
• Scrape the website in a way that burdens the service or infringes rights;
• Create unauthorised derivative commercial material; or
• Use website material for fraud, deception or unlawful advertising.

Section 12

Trademarks and brand protection

The Lumetriq name, logo, “LQ” monogram, brand styling and associated visual identity may be protected by trademark, copyright, passing-off and other intellectual-property principles.

No person may use Lumetriq branding in a manner that:

• Suggests a false commercial relationship;
• Suggests sponsorship or approval that does not exist;
• Confuses customers about the source of goods or services;
• Impersonates an official Lumetriq account or representative; or
• Damages or unfairly exploits Lumetriq’s reputation.

Section 13

Website use

The website may be used only for lawful purposes.

Users may not:

• Attempt to gain unauthorised access to accounts or systems;
• Upload or distribute malware or harmful code;
• Disrupt or overload the website;
• Interfere with website security features;
• Submit fraudulent orders or payment information;
• Use false identities or impersonate another person;
• Harvest customer or website-user information unlawfully;
• Submit abusive, threatening or unlawful content; or
• Use the website in violation of applicable law.

Lumetriq may take proportionate technical, contractual or legal action to protect the website, customers and business from unlawful conduct.

Section 14

Customer reviews and submitted content

Customers may be permitted to submit reviews, photographs, questions, comments or other content.

A person submitting content confirms that:

• The content is truthful and relates to a genuine experience;
• They own the content or have permission to submit it;
• It does not unlawfully disclose another person’s information;
• It does not infringe intellectual-property rights;
• It is not defamatory, fraudulent, threatening or unlawful; and
• It does not contain malicious code or harmful links.

Where content is submitted for publication, the customer grants Lumetriq a non-exclusive, royalty-free licence to host, reproduce, display and moderate it for legitimate store, marketing and customer-information purposes.

Lumetriq may remove content that breaches these rules, but will not remove a genuine review merely because it is critical.

Section 15

Third-party links

The website may contain links to independent third-party websites or services, including:

• Payment providers;
• Courier and tracking services;
• Social-media platforms;
• Manufacturer information;
• Mapping or location services; and
• Government or regulatory websites.

Independent third-party websites operate under their own terms, security practices and privacy policies.

The inclusion of a link does not automatically mean that Lumetriq endorses all content, claims or services available through the linked website.

Section 16

Website availability

Lumetriq takes reasonable steps to maintain a functional, secure and accurate online store.

Temporary interruptions may occur because of:

• Scheduled or emergency maintenance;
• Shopify or hosting interruptions;
• Internet or telecommunications failures;
• Payment-gateway interruptions;
• Cybersecurity incidents;
• Power or infrastructure failures; or
• Events outside Lumetriq’s reasonable control.

Lumetriq does not guarantee uninterrupted access to every website function.

A website interruption will not be used to avoid responsibility for an accepted order, payment received, statutory refund or other existing legal obligation.

Section 17

Personal information and privacy

LUMETRIQ is the responsible party for personal information that it determines the purpose and means of processing, subject to applicable law.

Personal information may be processed for purposes such as:

• Processing and fulfilling orders;
• Confirming payment;
• Arranging delivery;
• Providing customer support;
• Managing returns and warranties;
• Preventing fraud and improving security;
• Meeting record-keeping obligations; and
• Sending lawful marketing communication.

Further details are available in the:

Lumetriq Privacy Policy

Privacy enquiries may be sent to: lumetriqonline@gmail.com 

Section 18

Cookies and similar technologies

The Shopify store and connected services may use cookies or similar technologies for purposes such as:

• Keeping the shopping cart functional;
• Remembering customer preferences;
• Supporting account and checkout security;
• Measuring website performance;
• Detecting fraud and abuse; and
• Supporting marketing where lawfully permitted.

Customers may manage available cookie preferences through the website’s consent tools or their browser settings, subject to cookies that are reasonably necessary for website operation.

Section 19

Cybersecurity and fraud prevention

Lumetriq may use reasonable security and verification measures to protect customers and transactions.

These measures may include:

• Payment-provider security screening;
• Order and address verification;
• Account-access controls;
• Fraud-monitoring tools;
• Secure website connections; and
• Verification before sensitive account changes.

Section 20

Product safety

Certain sports, gym, camping, outdoor or electronic products may involve physical, electrical, environmental, heat, load-bearing or equipment-use risks.

Customers should:

• Read product instructions before use;
• Observe weight, age and compatibility limits;
• Follow charging and electrical instructions;
• Inspect equipment before use;
• Use appropriate adult supervision where required;
• Stop using a damaged or unsafe product; and
• Seek qualified assistance where installation requires specialist skill.

Section 21

General information disclaimer

Website content is provided for general product, shopping and customer-information purposes.

Unless Lumetriq expressly states otherwise, website content is not intended to constitute:

• Medical advice;
• Legal advice;
• Financial or investment advice;
• Professional training advice;
• Emergency or rescue guidance; or
• A substitute for a qualified professional assessment.

Customers should obtain appropriate professional advice where their circumstances require it.

Section 22

Limitation of liability

To the fullest extent permitted by law, Lumetriq will not be responsible for loss caused solely by:

• Deliberate or unlawful misuse of the website;
• Unauthorised access caused by a customer sharing credentials;
• Failure to follow clear product instructions;
• Unauthorised product modification or repair;
• Incorrect information supplied by the customer;
• Independent third-party content outside Lumetriq’s control; or
• Events outside reasonable control where reasonable steps were taken.

Lumetriq does not exclude or limit liability for:

• Fraud or intentional misconduct;
• Gross negligence;
• Unsafe or defective goods where liability applies by law;
• Misleading or deceptive representations;
• Statutory consumer obligations;
• Unlawful processing of personal information; or
• Any liability that may not lawfully be excluded.

Section 23

Complaints

Customers are encouraged to contact Lumetriq first so that a complaint can be investigated and resolved fairly.

A complaint should include:

• The customer’s full name;
• The applicable order number;
• A clear description of the complaint;
• Supporting photographs or records where relevant; and
• The outcome requested.

Complaints may be submitted through:

• Email: lumetriqonline@gmail.com
• WhatsApp: 069 470 7313

A consumer may also use an ombud, regulator, commission, tribunal or court process available under South African law.

Section 24

Formal legal notices

Formal notices and legal documents intended for Lumetriq may be addressed to:

Where applicable law requires a specific form or method of service, the sender remains responsible for complying with that requirement.

Section 25

Electronic communications

Customers agree that Lumetriq may communicate electronically where permitted by law.

Electronic communication may include:

• Email messages;
• Shopify order notifications;
• Website notices;
• SMS messages;
• WhatsApp messages initiated or authorised by the customer; and
• Electronic invoices and policy records.

Customers are responsible for maintaining accurate contact information and checking messages related to their orders.

Section 26

Governing law

This Legal Notice, the Lumetriq website and electronic transactions concluded through the store are governed by the laws of the Republic of South Africa.

Any legal proceedings must be brought before a South African court with lawful jurisdiction over the parties and dispute.

Nothing in this section prevents a consumer from approaching a competent ombud, regulator, commission, tribunal or court where permitted by law.

Section 27

Severability

If a provision of this Legal Notice is found to be unlawful, invalid or unenforceable, it will be limited or severed only to the extent necessary.

The remaining lawful provisions will continue to apply where they can operate fairly and independently.

Section 28

No waiver

A failure or delay by Lumetriq to enforce a right does not automatically waive that right.

A waiver applies only to the particular matter for which it was clearly given and does not remove a statutory consumer right that cannot lawfully be waived.

Section 29

Changes to this Legal Notice

Lumetriq may update this Legal Notice to reflect legal, regulatory, operational, security or website changes.

The updated version will be published on the website with a revised “last updated” date.

A later amendment will not retrospectively remove a consumer right that has already arisen or unfairly alter an accepted transaction.

Section 30

Applicable legal framework

This Legal Notice has been structured with reference to applicable South African legislation, including:

• The Electronic Communications and Transactions Act 25 of 2002;
• The Consumer Protection Act 68 of 2008;
• The Protection of Personal Information Act 4 of 2013;
• The Copyright Act 98 of 1978;
• The Companies Act 71 of 2008, where applicable;
• The Trade Marks Act 194 of 1993, where applicable; and
• Other legislation and common-law principles applicable to electronic commerce, intellectual property and consumer transactions.

Section 31

Complete legal disclosure